Why I created Complete Home Co

My Grandmother, Maxine Wells

I’ve always believed that home is more than four walls, it’s where people feel cared for. That belief goes way back to my childhood, when I’d help my grandmother at her bed and breakfast. I remember us making beds together, watching her rise early every morning to cook breakfast for her guests. No matter what she had on, church, Meals on Wheels, or ten guests arriving at once, she showed me that hospitality is about being “on” all the time, and always showing up with love and pride.

From there, it feels like hospitality was in my DNA. My mother was a chef, so I grew up in kitchens, bars, and restaurants. Working in tourism and hospitality was all I ever knew. More recently, I moved into the short-term rental industry, helping build and onboard properties for a management company. That’s where I spotted the biggest gap of all: finding good cleaners.

It didn’t matter whether I was talking to our friendly local competition or the largest STR company in Australia, everyone had the same frustration. Cleaners who didn’t show up. Towels not folded correctly. Floors skipped. Rubbish left in bins. And the most exhausting part? Having to pay people to check up on cleaners who should have got it right in the first place.

This photo was taken yesterday when asked to redo a property after another company had “finished”.

But there was something deeper, too. I saw time and again that many cleaners weren’t treated with the respect they deserved. They were treated as just a “cleaner” and rarely given proper training or support. That never sat right with me.

So Complete Home Co was born.

We created a company that not only trains our team thoroughly, but also supports them as people. We know cleaning isn’t always a long-term career, so we make space for growth, life transitions, and balance. We do coffee catch-ups. We have a bonus program. And we bring the knowledge and professionalism from years in the STR industry into every clean we do.

What makes us different? It’s the small things. Not just wiping down benches, but organising the bow and hair clip box for a busy mum. Not just emptying the fridge, but cleaning out the onion drawer. It’s the thought process of: “How can I make their day a little bit better?”

And we’re just getting started.

A beautiful bed to compliment this stunning property.

Declutter First, Cry Less Later

A realistic guide to decluttering without the guilt, shame, or mental breakdown.

Let’s be real: no one has ever looked at a pile of random junk on the dining table, tripped over a rogue Paw Patrol figurine, and said, “I’m so relaxed right now.”

The truth is, clutter isn’t just a visual thing, it’s a mental one too. And if cleaning your house feels completely overwhelming, you’re not lazy, and you’re definitely not alone.

In fact, I literally had this exact conversation with my husband the other day. I said, “I don’t even know where to start, it’s not just cleaning, it’s putting everything away first. The cleaning part is fine, it’s the chaos that gets me.”

Sound familiar?

The Problem Isn’t the Mess. It’s the Clutter.

Most people don’t struggle with cleaning because they hate wiping benches or vacuuming. They struggle because every task is blocked by stuff. Things that don’t have a place, things we’ve been meaning to donate, things we feel weirdly guilty about getting rid of.

Add the mental load of work, kids, pets, or just… existing? It’s a recipe for burnout.

That’s where decluttering comes in.

And no, I’m not here to tell you to throw away all your worldly possessions or fold your undies into tiny triangles. This isn’t that kind of guide.

Here's How to Declutter Without the Breakdown:

1. Pick a Zone. Not a Room. A Zone.

Thinking “I have to clean the whole house” is a fast track to curling up on the couch and pretending it doesn’t exist. Instead, break it into tiny zones.
Not: “The kitchen.”
Yes: “The top of the fridge” or “the left drawer in the hallway cabinet.”

Small wins = motivation.

2. Use the Four-Box Method (But Keep It Real)

You’ve probably heard this one:

• Keep

• Donate

• Toss

• Relocate

But here’s the twist: set a timer for 20 minutes and give yourself permission to be done after that. You don’t have to become a minimalist in one afternoon.

3. Declutter With a Drink. No, Seriously.

Put on a podcast, make a coffee, or pour a sneaky wine. Decluttering doesn’t have to be punishment. It can be part of your wind-down ritual. Romanticise it a little.

4. Do This Before You Clean

Trying to clean around clutter is like brushing your teeth while eating Oreos. Pointless.

Get the clutter out of the way first, even just surface stuff. That way when you clean, it actually looks and feels clean.

5. Stop Saving Things Out of Guilt

That gift you never used? The pants that haven’t fit in 3 years? The broken whatever-you’re-going-to-fix-one-day?

Let it go. Someone else might actually use it. You are not a bad person for parting with stuff that no longer serves you.

Final Thoughts: You Don’t Have to Be a “Decluttering Girlie” to Start

This isn’t about becoming a perfect homemaker. It’s about giving yourself space. Mentally, emotionally, and physically. Because once the clutter is gone, cleaning doesn’t feel so impossible. It feels… manageable. Even kinda satisfying.

So the next time you feel the meltdown coming on, remember:

Declutter first. Cry less later.

Want help with a proper declutter? Or need someone to come in after and get it looking and feeling fresh? That’s literally what we do at Complete Home Co. So you can drink your coffee and read your book.